NYAP’s innovative 24-hour support team, Centralized Service Reception (CSR), provides a single point of entry at NYAP for any contact or inquiry.  Through 1-877-NYAP-CAN, CSR takes Foster Care and other referrals for all NYAP offices, makes appropriate foster parent-to-youth matches and facilitates other support and resource connections. 

Operating 24 hours a day, CSR provides NYAP foster parents and families who receive community-based services the availability for after-hours consultation and guidance on challenges or difficulties they may experience or have with youth in their care. 

CSR will contact the local on-call social worker if the foster parent or youth requires an in-person or local response to a situation.  CSR also responds to inquiries from individuals who are interested in foster parenting or adoption or requesting information about NYAP services.