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  Central Service Reception (24 Hour Intake) |
 
We're here for you 24 hours a day, 7 days a week.
Call us at 1(877) NYAP-CAN
NYAP’s Central Service Reception (CSR) offers a single point of entry for all inquiries or contacts with NYAP. CSR accepts referrals for foster care and community mental health services, fields inquiries from prospective foster parents and responds to after-hours concerns involving youth placed in care, crises from families receiving outpatient mental health or other community based services, or youth and families involved in NYAP’s managed care child protective services program. Service Reception is available at 877 NYAP CAN and referrals@nyap.org.
Intake specialists begin to work toward a placement as soon as the referral is received. Referents do not find it necessary to leave messages as there is always coverage available to provide direct assistance.  CSR specialists have complete information on current NYAP foster homes and are able to match the preferences and strengths of the foster home with the needs of youth being referred. NYAP provides emergency placements after hours and on weekends as well as respite responses when necessary to prevent disruption of a placement.
CSR is able to provide immediate support to foster parents, youth or families in crisis. CSR specialists are able to assess and provide guidance to solve conflicts, stabilize situations and minimize the likelihood of escalating behaviors. On-call responsibilities for staff in local offices and the stress of a job that never ends is substantially reduced and directly supported with all such after hours calls coming to CSR.
For Our Referral Partners
Agencies wishing to refer youth to the National Youth Advocate Program for services may contact Centralized Service Reception. NYAP accepts referrals 24 hours a day, 7 days a week.
The following information will be requested from the referral source within 24 hours, if not provided at the time of the referral:
1. Current case plan as available
2. Case history and youth behavioral history
3. Current psychological and/or psychiatric evaluation
4. Medical history, including all known medical conditions
5. State Medicaid card
6. School reports and transcripts including IEP, as applicable
7. Birth certificate, court journal entry, Social Security card
8. Referring agency treatment recommendations
9. County risk assessments, as applicable
If you have any questions or would simply like to inquire about NYAP, our services and programs, the referral process or more, give us a call today!
We're here 24 hours a day, 7 days, a week. Just call toll free:
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