Centralized Service Reception (24 Hour Intake)

We're here for you 24 hours a day, 7 days a week.

Call us at 1-877-NYAP-CAN or 1-877-692-7226

NYAP’s innovative 24-hour support team, Centralized Service Reception (CSR), provides a single point of entry at NYAP for any contact or inquiry.  Through 1-877-NYAP-CAN, CSR takes Foster Care and other referrals for all NYAP offices, makes appropriate foster parent-to-youth matches and facilitates other support and resource connections. 

Operating 24 hours a day, CSR provides NYAP foster parents and families who receive community-based services the availability for after-hours consultation and guidance on challenges or difficulties they may experience or have with youth in their care. 

CSR will contact the local on-call social worker if the foster parent or youth requires an in-person or local response to a situation.  CSR also responds to inquiries from individuals who are interested in foster parenting or adoption or requesting information about NYAP services.

For Our Referral Partners

Agencies wishing to refer youth to the National Youth Advocate Program for services may contact Centralized Service Reception at 1-877-NYAP-CAN (1-877-692-7226). NYAP accepts referrals 24 hours a day, 7 days a week.

The following information will be requested from the referral source within 24 hours, if not provided at the time of the referral:

1. Current case plan as available

2. Case history and youth behavioral history

3. Current psychological and/or psychiatric evaluation

4. Medical history, including all known medical conditions

5. State Medicaid card

6. School reports and transcripts including IEP, as applicable

7. Birth certificate, court journal entry, Social Security card

8. Referring agency treatment recommendations

9. County risk assessments, as applicable

If you have any questions or would simply like to inquire about NYAP, our services and programs, the referral process or more, give us a call today!

1-877-NYAP-CAN or (1-877-692-7226)